My doctor is awesome. I refuse to put his name on a bad review. Over the years, the staff just keeps getting worse and worse. I was supposed to schedule an EGD for my continuous nausea and vomiting, but it turns out I had an outstanding bill that already went to collections. Admittedly, I do not open my mail, but anytime I visit, I ask if I have an open balance, because I'd pay. I asked back in November, when I had a colonoscopy, if I had a balance at the time. The answer was NO, $0 balance. When I went to schedule they said because my deductible is not met, the procedure would be $680 without biopsies and I'd have to pay my previous balance of $500 that they already sent to collections, and then $300 up front for the EGD. My deductible is only $500. I'm incredibly confused. So I've now paid off my balance to the debt collector, but can't afford to get my procedure. Had they told me I had a bill-back in November-I'd have been able to get help now.
I'll still return to see my doctor because I don't hold him responsible for the incompetency of his staff.
Furthermore, why couldn't I just start paying my balance on the new ridiculous bill you were going to charge, which I don't think is fully accurate? Instead I paid off the $432 to collections because I HAD to, they say, before they can schedule me. The outstanding bill, btw, was from Pinnacle anesthesia because apparently anesthesia is not covered for an endoscopic procedure. Weird. I guess I could schedule my endoscopy and we can talk about me staying awake for it? Does that get me a discount?!?
Then, THEN, I call the collections company and I paid my full balance they gave me, but THEN the office says the billing company got the number wrong and I still owe $107 after paying over $400. Again, I HAVE to pay the debt they already sold to collections before they will help. Their mistake is preventing me from getting help. And the collections agency doesn't know what I owe. I'm being held captive by the incompetency of this billing team. I called Monday and still waiting on a call back. It's Friday.
This has happened to me before here, and I paid the bill off at once then too. I actually offer copays, check my balance ANYTIME I've been in the office. Just because you guys are awful at your job and don't bill properly or timely doesn't mean I should have to suffer.
Holding me captive over a balance in collections that I paid on 8/06, per my credit receipt.
When I asked about my balance in person at my colonoscopy, remember it was $0. I have not been seen since. Yet my bills are from prior to that!
Seriously too, they could've told me my balance before my tele health visit with my doctor. Or the 4 times I scheduled a telehealth this year and got canceled on multiple times by you guys. At ANY point you could have let me know my balance. I also could have opened my mail- I get it- but you could also just be competent at your JOB. I don't get paid for opening my mail. You are getting paid to do your job right.
Dr. Nandi- ⭐️⭐️⭐️⭐️⭐️
Office staff- 🌪
*Update: Rescheduled at their other office although it was after I already figured out my own problem and got it under control myself. Had the endoscopy at Macomb anyway, and it went really smooth. Dr. Nandi is so understanding, and listened when I explained I think I was having a reaction to a medication I was taking. He is honestly great enough to deal with a couple bad apple staff members. Most of the team is great.
Honestly, I don't even entirely blame the billing staff- I blame their system. The people were nice enough, they just don't know how to get everything figured out due to too many hands in the pot. Just be cautious.
